Privacy Policy

Epic Webcrafts LLC d/b/a Autonomics Agency (“Autonomics Agency,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and otherwise process personal information when you visit autonomics.agency, submit a form, schedule an appointment, communicate with us, purchase or use our services, or access a client portal, CRM, automation platform, software account, reporting dashboard, or related service provided by us, including services available through app.autonomics.agency.

This Privacy Policy also explains how we process information on behalf of business clients that use our CRM, automation, messaging, forms, calendars, websites, funnels, reporting, and related tools. In those situations, the client generally determines why and how its contact information is used, and we process that information only to provide the requested services.

Use of our website and services is also governed by our Terms and Conditions. Please review both documents together.

Epic Webcrafts LLC, doing business as Autonomics Agency

Legal and Mailing Address:
7901 4th St N STE 16029
St. Petersburg, FL 33702
United States

Orlando Office:
6900 Tavistock Lakes Blvd.
Orlando, FL 32827
United States

Email: support@autonomics.agency
Phone: +1 844-541-4456

We collect only information reasonably necessary to operate our business, respond to requests, provide services, maintain accounts, communicate with users, process payments, improve our website and platform, and satisfy legal and security obligations.

Information you provide directly may include:

• Name, business name, job title, and contact information;
• Email address, telephone number, mailing address, and website URL;
• Information submitted through contact forms, audit requests, questionnaires, surveys, calendars, onboarding forms, support requests, or consultations;
• Account information, user permissions, login-related information, and profile settings;
• Appointment details, communication preferences, consent records, and opt-out records;
• Emails, text messages, call records, chat messages, support requests, and other communications with us;
• Files, documents, content, credentials, integrations, and materials you choose to provide;
• Billing details, invoices, payment status, subscription information, and transaction records; and
• Any other information you voluntarily provide.

Information collected automatically may include IP address, browser type, device type, operating system, referring page, pages viewed, approximate location derived from IP address, session activity, timestamps, cookie identifiers, and interactions with our website or platform.

We may also receive business contact information from public business sources, professional networking platforms, referrals, event registrations, integrations you authorize, and service providers acting on our instructions.

Business clients may upload, collect, or manage information about their leads, customers, prospects, patients, clients, users, employees, vendors, or other contacts through our platform and services. This may include names, email addresses, telephone numbers, appointment information, form submissions, communication records, pipeline data, notes, tags, tasks, transaction information, and related business records.

The client is responsible for determining the lawful purpose for collecting and using this information, providing required notices, obtaining required consent, and honoring privacy and communication choices. We process client data only as necessary to configure and operate the account, provide CRM and automation functionality, deliver communications, provide support, troubleshoot, secure the services, process billing, and comply with legal obligations.

We do not use a client’s contact list or client-controlled customer data to market unrelated products or services to those contacts.

We may use information to:

• Respond to inquiries, audit requests, consultation requests, and support requests;
• Schedule and manage appointments, meetings, reminders, and follow-up communications;
• Create, administer, secure, and support accounts and client workspaces;
• Provide consulting, marketing, automation, CRM, SEO, GEO, PPC, analytics, reporting, implementation, website, funnel, and related services;
• Operate forms, calendars, pipelines, workflows, websites, landing pages, communication tools, dashboards, and integrations;
• Send service-related, transactional, account, billing, security, appointment, and support communications;
• Send marketing communications only where permitted by law and consistent with the consent or preferences provided;
• Process invoices, subscriptions, payments, usage charges, refunds, and disputes;
• Measure website and campaign performance, troubleshoot, improve user experience, and develop services;
• Prevent fraud, abuse, spam, security incidents, and unauthorized access;
• Enforce agreements and protect the rights, safety, and property of Autonomics Agency, our clients, users, and others; and
• Comply with applicable laws, regulations, legal process, carrier rules, and platform requirements.

Where applicable law requires a legal basis, we process personal information based on one or more of the following: your consent; performance of a contract or steps requested before entering a contract; our legitimate interests in operating, securing, and improving our business and services; compliance with legal obligations; and protection of legal rights, safety, and security.

We use carefully selected service providers to perform functions for us, such as website hosting, CRM and automation functionality, cloud storage, payment processing, appointment scheduling, email delivery, SMS and telephone services, analytics, security, technical support, and professional services.

These providers may process information only as reasonably necessary to perform services for us, subject to their contractual obligations and applicable law. We do not permit service providers to use mobile opt-in information, SMS consent records, or client contact lists for their own marketing or promotional purposes.

We may also provide information when required by a valid legal process, or when reasonably necessary to investigate fraud, protect rights or safety, enforce agreements, or comply with law.

If you provide a mobile number and affirmatively opt in, we may send text messages related to your inquiry, lead leakage audit, consultation, appointment, account, service updates, support, transactions, or marketing, based on the specific consent you provide.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out. Reply HELP for help. Consent to receive marketing text messages is not a condition of purchasing any product or service.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Text messaging originator opt-in data and consent will not be provided to any third party for marketing or promotional purposes. Aggregators and providers of the Text Message services may process this information solely as necessary to operate and deliver the messaging program.

We maintain consent and opt-out records as reasonably necessary for compliance. We honor valid opt-out requests and may retain a suppression record to ensure that no further messages are sent from the applicable program.

We may send transactional, service-related, administrative, appointment, billing, support, and security emails. We may send marketing emails where permitted by law. You may unsubscribe from marketing emails using the link in the message or by contacting us. Unsubscribing from marketing does not prevent necessary service-related communications.

Telephone calls may be monitored, recorded, or transcribed for quality, training, support, security, and documentation purposes where permitted by law and after any required notice. Some interactions may use automated or AI-assisted tools. You may request a human representative when reasonably available.

We may use cookies, pixels, local storage, analytics tools, and similar technologies to keep the website functioning, remember preferences, understand usage, measure performance, protect security, and improve our services.

Analytics and advertising technology providers may process limited browser, device, and usage information on our behalf. They are not permitted to receive or use mobile opt-in data or SMS consent records for marketing or promotional purposes.

You may manage cookies through any cookie controls presented on the website and through your browser settings. Disabling certain cookies may affect site functionality. Where legally required, we honor applicable consent choices and recognized opt-out preference signals.

Payments may be processed by a payment processor. We generally do not store complete payment card numbers on our own systems. Payment processors may process card details, billing information, transaction data, and fraud-prevention information under their own terms and privacy notices.

We retain invoices, payment status, subscription records, usage charges, refund records, and related accounting information as required for business, tax, legal, and dispute-resolution purposes.

Some services may use artificial intelligence, automated workflows, transcription, summarization, lead routing, content generation, or other automated tools. Information submitted to these features may be processed to provide the requested function, operate workflows, troubleshoot, improve account functionality, and maintain security.

We do not intentionally use confidential client data to train our own general-purpose artificial intelligence model. Third-party AI-enabled features are subject to the provider’s applicable terms and data-processing commitments. Clients are responsible for reviewing and approving automated outputs and communications before relying on or distributing them.

Do not submit Social Security numbers, full payment card numbers, bank account credentials, passport numbers, driver’s license numbers, medical records, protected health information, biometric identifiers, children’s information, or other highly sensitive information through public website forms or ordinary communications unless we have expressly agreed in writing to receive and process that information.

Our standard services are not represented as compliant with HIPAA, GLBA, FERPA, or another industry-specific regulatory framework unless we expressly agree in writing and any required agreements, controls, and configurations are in place.

We retain personal information for as long as reasonably necessary to provide services, maintain accounts, comply with legal and accounting obligations, resolve disputes, enforce agreements, maintain security, prevent fraud, and preserve appropriate business records.

Client data may remain available while the account is active. After cancellation or termination, access may be suspended or removed. Some information may remain in backups, logs, archives, billing records, compliance records, or provider systems for a reasonable period. Clients are responsible for exporting data they wish to keep before account closure.

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. Safeguards may include access controls, authentication, encryption in transit where supported, logging, backups, vendor review, and security monitoring.

No transmission or storage system is completely secure. We cannot guarantee absolute security. Users and clients are responsible for protecting credentials, using appropriate permissions, maintaining secure devices and connected accounts, and notifying us promptly of suspected unauthorized access.

Depending on where you live and applicable law, you may have the right to request access to personal information, correction, deletion, a copy of certain information, restriction or objection to certain processing, withdrawal of consent, or an appeal of a denied request.

To submit a privacy request, email support@autonomics.agency. We may need to verify your identity and authority before responding. Certain information may be retained or a request may be limited when necessary for legal compliance, security, billing, fraud prevention, contract performance, or the rights of others.

We do not sell personal information for money. We do not provide personal information or mobile information to third parties for their own marketing or promotional purposes.

Our website and services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal information from children under 13 through our website or services. If you believe a child has provided information to us, contact us so we can take appropriate action.

Autonomics Agency operates from the United States. If you access our website or services from another country, information may be processed in the United States and in other locations where our service providers operate.

Privacy laws in those locations may differ from those in your jurisdiction.

Our website, platform, forms, emails, or communications may contain links to external websites and services. We are not responsible for the privacy, security, content, or practices of services that we do not control. Review the privacy notice of any external service you use.

We may update this Privacy Policy to reflect changes in our services, technology, legal obligations, or business practices. The updated effective date will appear at the top of the policy. When required by law, we will provide additional notice or obtain consent for material changes.

For the rules, disclaimers, and limitations that apply to using our website and services, please read our Terms and Conditions.

Questions, privacy requests, and concerns may be sent to:

Epic Webcrafts LLC, doing business as Autonomics Agency

Legal and Mailing Address:
7901 4th St N STE 16029
St. Petersburg, FL 33702
United States

Orlando Office:
6900 Tavistock Lakes Blvd.
Orlando, FL 32827
United States

Email: support@autonomics.agency
Phone: +1 844-541-4456